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Privacy Policy – How 1bet918 Handles Your Information

We collect and use your account data to operate the platform, process deposits via Touch 'n Go, GrabPay, Boost dan FPX, verify withdrawals and meet legal obligations in…

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1bet918 Privacy Policy – How 1bet918 Handles Your Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, correct an error, ask us to delete your account data where permitted, or understand how long we keep records, our support team can walk you through the process. Open a ticket in the account dashboard, send an email or use live chat—each channel reaches the same team, and we aim to respond within one business day.

Team online

Live Chat

Click the chat bubble in the bottom corner of any page and ask about data access, correction or deletion. An agent will confirm your identity and explain what we can do, usually within minutes during business hours.

Email Inquiry

Send your data request to the support address listed in your account settings. Include your registered email and a brief description of what you need—review, correction or deletion. We reply with next steps within one business day.

Account Dashboard

Log in and open a support ticket from the help section. Choose 'Privacy & Data' as the category, describe your request, and attach any relevant screenshots. Our team will acknowledge the ticket and guide you through the verification process.

DATA HANDLING PRACTICE

Security, Retention and Your Rights in Detail

We encrypt your account data in transit and at rest, restrict access to authorized staff only, and log every query against our database for audit purposes.

Encryption Standards

Account credentials, payment details and personal identifiers travel over HTTPS and sit in encrypted storage. Only platform engineers with two-factor authentication can access the database, and every query is logged with a timestamp and reason code for compliance review.

Retention Calendar

Transaction records for Touch 'n Go, GrabPay, Boost and FPX deposits stay seven years to satisfy financial-reporting laws. Session logs and device fingerprints remain two years for fraud detection. Marketing consents you can revoke instantly, and we delete promotional lists within thirty days of your opt-out.

Your Access Right

Request a copy of the data we hold by opening a support ticket and completing identity verification. We deliver the report in a structured format—usually a spreadsheet or PDF—within fourteen days, showing account details, transaction history and any notes our team added.

Correction Process

If your registered name, email or phone number contains an error, contact support with proof of the correct information. We verify the change, update the record and send confirmation. Correction usually completes within two business days once documents are reviewed.

Deletion Requests

Where local law permits and no legal hold applies, you can ask us to delete your account and associated data. We verify your identity, close the account, remove personal identifiers and retain only anonymized transaction records required by regulation. The process takes up to thirty days.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can block or delete cookies in your browser settings; blocking may require you to sign in again each visit and reset language preferences every session.

Privacy Policy FAQ

We ask for your full name, email address, phone number and date of birth to verify your identity and comply with local regulations in Malaysia. Payment method details—Touch 'n Go, GrabPay, Boost or FPX account references—are collected during your first deposit to process future transactions.

Transaction logs, including deposits, withdrawals and wager history, stay in our system for seven years to meet financial-reporting and audit requirements. Session logs and device information remain two years for security monitoring. Marketing preferences you can delete at any time through your account dashboard.

Yes. Open a support ticket, complete identity verification, and we will send you a structured report—usually a spreadsheet or PDF—within fourteen days. The report includes account details, transaction history, session logs and any support notes our team recorded about your account.

Contact our support team via live chat, email or account dashboard ticket. Provide proof of the correct information—such as a government ID or utility bill—and we will verify the change, update the record and send confirmation within two business days once documents are reviewed.

Where local law permits and no legal hold applies, you can request account deletion. We verify your identity, close the account, remove personal identifiers and retain only anonymized transaction records required by regulation. The full deletion process takes up to thirty days from your confirmed request.

We share information with payment processors to clear Touch 'n Go, GrabPay, Boost and FPX transactions, with game studios to load live tables and slots, and with compliance partners where local law requires reporting. We never sell your data to advertisers or third parties outside the platform's operation.

We use session cookies to keep you logged in and preference cookies to remember your language setting. You can block or delete cookies in your browser settings; blocking may require you to sign in again each visit and reset preferences every session, but it will not prevent you from using the platform.

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